Terms of Service

1. Services Offered

Martha Almanza Photography offers professional photography services including, but not limited to:

• Wedding and ceremony photography in the Riviera Maya
• Couples, pre-wedding, and engagement sessions
• Family photography and portraits
• Yacht, catamaran, and aquatic location sessions
• Lifestyle and editorial sessions

The specific details of each service (duration, deliverables, coverage) are established in the individual quote or contract confirmed between the parties.

2. Booking and Confirmation

To confirm and reserve a date on our calendar, the following is required:

• Signing of the photography services contract
• Payment of a 50% deposit of the agreed total

The date is reserved exclusively in the client's name once both requirements have been completed. No date will be considered confirmed without payment of the corresponding deposit.

3. Pricing and Payments

Service prices are communicated in the personalized quote sent to the client. All prices are expressed in US dollars (USD) unless otherwise agreed.

• Deposit: 50% at the time of booking
• Remaining balance: the outstanding 50% must be paid no later than 7 days before the event or session date
• Accepted payment methods are stated in the quote
• Payments made are non-refundable, except as noted in the cancellation policy

4. Cancellation and Rescheduling Policy

Cancellation by the client:

• Cancellations more than 60 days in advance: 50% of the deposit paid will be refunded
• Cancellations between 30 and 60 days: the deposit is non-refundable but may be applied as credit toward a future session within the next 12 months
• Cancellations with less than 30 days notice: no refund or credit will be issued

Rescheduling:

• One free reschedule is permitted if requested at least 30 days in advance and subject to availability
• Rescheduling with less notice may be subject to an additional charge

Cancellation due to force majeure: in the event of weather conditions, emergencies, or circumstances beyond either party's control, we will seek to reschedule the session at no additional cost to the client.

5. Photo Delivery

The delivery time for edited photographs varies by service type:

• Sessions (couples, family, lifestyle): between 2 and 4 weeks from the session date
• Weddings and events: between 6 and 10 weeks from the event date

Photographs are delivered via a private online digital gallery. The client will receive an access link to the registered email address.

• Galleries remain active for 60 days from the delivery date; we recommend downloading images within that period
• The number of photographs delivered varies by the contracted package and is detailed in the quote
• Images are delivered in high resolution in JPG format

6. Intellectual Property and Copyright

All photographs produced by Martha Almanza Photography are the intellectual property of the photographer and are protected by applicable copyright laws.

• The client receives a personal use license to print, share on social media, and make private use of the images
• Resale, transfer to third parties, commercial use, or publication in paid media is prohibited without written authorization
• Martha Almanza Photography reserves the right to use the images for portfolio, promotional, and artistic publication purposes, unless the client expressly states otherwise in the contract
• When sharing images on social media, we kindly ask that credit be given to @martha_almanza_photography

7. Client Responsibilities

To ensure the success of the session or event, the client agrees to:

• Provide accurate and complete information about the event or session at the time of booking
• Notify us in advance of any changes to schedules, locations, or number of participants
• Ensure any necessary permits for photography at the chosen location are obtained (where applicable)
• Ensure all event participants are aware of the photographer's presence
• Settle the remaining balance by the established deadline

8. Limitation of Liability

Martha Almanza Photography will take all professional precautions to ensure the quality of our work. However, we cannot be held responsible for:

• Weather or lighting conditions beyond our control that affect the outcome
• Restrictions imposed by the venue or authorities that limit photographic coverage
• File loss caused by hardware or software failures beyond our control, provided reasonable backup measures were taken
• Results that do not match references from other photographers, as each project is unique

In the unlikely event of an incident that prevents full or partial delivery of the work, Martha Almanza Photography's maximum liability shall be limited to a proportional refund of amounts paid.

9. Conduct at the Event

The client agrees to ensure a safe and respectful working environment during the session or event. Martha Almanza Photography reserves the right to leave the event without refund in the event of hostility, harassment, or situations that endanger the safety of the team.

10. Modifications to These Terms

Martha Almanza Photography reserves the right to update these Terms of Service at any time. Changes will take effect upon publication on this website. Contracts in force at the time of the change will not be affected by the new conditions.

11. Governing Law

These Terms of Service are governed by the laws of the United Mexican States. Any dispute arising from the provision of services will preferably be resolved through mutual agreement. Should no agreement be reached, the parties submit to the jurisdiction of the competent courts of Solidaridad, Quintana Roo, Mexico.

12. Contact

For any questions regarding these Terms of Service, please contact us at:

• Email: martha@marthaalmanzaphotography.com
• WhatsApp: +52 449 192 8798
• Location: Playa del Carmen, Quintana Roo, Mexico